WhatsApp + Consent

Seamless Consent Collection via WhatsApp

Obtain explicit customer permission before sending promotional communications through WhatsApp. OTP-verified, purpose-specific, and backed by secure audit trails aligned with India's DPDP Act, 2023.

WhatsApp Consent Flow OTP Authentication Real-Time Tracking Audit Trails CRM Integration DPDP Compliant
How It Works

Simple 5-Step WhatsApp Consent Flow

1

Customer Shares Mobile Number

Through a store, website, app, or registration form — the process works across all touchpoints.

2

Consent Request via WhatsApp

A branded consent request is sent directly to the customer's WhatsApp — familiar, trusted, and easy to act on.

3

Identity Verification & Consent Given

Customer verifies their identity and provides explicit, informed consent directly within WhatsApp.

4

Secure Record Storage

Consent is stored with timestamp, source, consent purpose, and verification proof — encrypted and tamper-proof.

5

Engage with Confidence

Businesses can now engage customers through promotional channels based on valid, verifiable permissions.

Key Features

Complete WhatsApp Consent Suite

WhatsApp-Based Collection

Consent requests delivered natively inside WhatsApp — no app download or redirect required.

OTP Authentication

Cryptographic verification of customer identity before any consent is recorded.

Purpose-Specific Consent

Customers consent to specific marketing purposes — promotions, loyalty, newsletters, and more.

Real-Time Status Tracking

Live view of consent status across your entire customer base from a single dashboard.

Withdrawal Management

Customers can withdraw consent anytime — changes are recorded instantly with full audit trail.

API & CRM Integration

Seamless integration with your existing CRM, POS, and marketing platforms via REST API.

Privacy-First Customer Engagement

Consent Era helps organizations create a privacy-first customer engagement framework by ensuring that marketing communications are backed by valid, verifiable, and easily manageable customer consent — aligned with the DPDP Act, 2023and global privacy best practices.

Ready to Add WhatsApp Consent to Your Business?

Reach customers where they already are — with verified, compliant consent.